TROUBLESHOOTING AUTH & CJA 21 FOR EXPERT SERVICES
Getting an Expert on Your Case(s) and Getting Them Paid -The Basics _ eVoucher Expert Services Basics PP
THE BASICS:
- Are the services funded and how? AUTH
- Is the expert in our system?
- Has the CJA 21 been submitted to the Court?
POSSIBLE CAUSES:
Your expert does not have an eVoucher account for the District of Colorado.
FIX: Send an email to leo_griffard@fd.org and linda_acosta@fd.org with expert’s name, mailing address, email address, telephone number, specialty, and a current CV. We will confirm with the expert that their account has been set up.
TIP: Do not attempt to create a CJA 21 if your expert’s name does not appear in the drop down list. Delete the draft CJA 21 and start over after the expert has created a profile and the expert’s name appears in the drop down list.
Your expert’s listed specialty does not match the “service type” in the AUTH you are linking to.
FIX: The CJA 21 must be linked to the approved AUTH. When you created the AUTH, you designated a specialty type. The expert must have a matching specialty type. Experts may have more than one specialty type. If, when creating the CJA 21 for an expert who has an account with us, you do not see the expert’s name in the drop down list contact us with an email. Again, do not attempt to create a CJA 21 for an expert that does not appear in the drop down list.
POSSIBLE CAUSES:
The CJA 21 is still in your “My Active Documents” folder marked “Submitted to Attorney”.
FIX: Go to the “confirmation” tab on the CJA 21 and approve it again. You will receive the “success” message. Then go back to your home screen, “My Active Documents” folder. If you have successfully approved the CJA 21, it will no longer be in “My Active Documents”, instead it will have moved to the “My Submitted Documents” folder, and will be marked “Submitted to Court”. TIP: Any CJA 21 that remains in “My Active Documents” marked “Submitted to Attorney” has not been submitted to us for processing. We suggest you routinely check “My Active Documents” for CJA 21’s that you may have forgotten to finally approve.
A voucher (CJA 20 or CJA 21) has been approved and processed for payment, but the payment has not been received.
FIX: If a voucher has been in “Closed Documents” marked “Voucher Closed Paid” for more than 14 days contact CJA Administrators Leo_griffard@fd.org and Linda_acosta@fd.org. The vendor should also check with their bank to ensure the accuracy of the bank account information.
TIP: Attorneys and experts are solely responsible for notifying the CJA Panel Administrators of any changes to their mailing addresses and tax reporting information.
FIX: Try going to the confirmation tab and “reject” the voucher. The voucher should then appear in your Active Documents as an editable document. Note: (This may not work depending on how you created the voucher. Contact the CJA Panel Administrators if you are still not able to edit).
POSSIBLE CAUSES:
When you created the CJA 21, you did not link it to the approved AUTH.
FIX: Start over by creating a new CJA 21, selecting the approved AUTH from the Authorization Selection box.
TIP: The first thing you want to do when creating a CJA 21 is to decide whether you are funding it with an AUTH and to link to the AUTH.
You correctly linked to the AUTH, but you have exhausted the funds from that AUTH.
FIX: Save your work on the CJA 21. Do not delete the draft CJA 21 you are working on. Request more funds for the AUTH. Select CREATE AUTH from the menu on the left side of the appointment screen, and then select “Request Additional Funds”. After the Court approves the additional funds, you will then be able to submit the CJA 21 for the newly approved amount.